Customer Support Center
Our support team is ready to help with account-related enquiries, payment questions, technical concerns or general feedback. If you need assistance with verification, withdrawals or responsible-gambling tools, our advisers will guide you through the process and liaise with the relevant department to do you a favour. Our team is authorised to handle payment enquiries and security checks. We aim to respond quickly and professionally from our support centre and can assist in English or other supported languages where available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account enquiries and verification) |
| General enquiries | [email protected] (corporate and general enquiries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 1824 (Mon-Fri 09:00-18:00 for non-urgent calls) |
| Working hours | Live chat 24/7; email replies Mon-Fri 09:00-18:00 |
Email Assistance
Email is our preferred contact for detailed requests, account issues or cases requiring documents. Please send all such enquiries to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing your account ID and a concise description speeds up handling and helps avoid delays in verification or payment queries.
Send Us a Message
Response Time
Support enquiries are normally answered within one business day via live chat or email. Simple questions and account issues are handled quickly; more complex cases such as verification, payment or bonus disputes may take longer while we investigate and liaise with providers. We aim to keep you updated throughout the process and will provide an estimated timeframe when a case requires extra checks.
Feedback
Help us improve Spinch by sharing your feedback, suggestions or ideas for the website. Whether it’s a feature request, a bug report or thoughts on promotions and payments, we read every message carefully. Your input helps shape product updates and better customer service, so please get in touch via live chat or our support centre. We value what you tell us.