This Privacy Policy explains how we collect, use and protect personal information when you create an account or use services at Spinch. We are committed to respecting your privacy and describe below the categories of information we gather, how that information is used, who it may be shared with and the choices you have about your data.
We collect information necessary to operate accounts, provide services, process payments and meet legal obligations. The main categories are:
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory obligations. Transactional and activity data are used to maintain accurate records and improve service functionality. We may also use contact details to send important account notices and responses to your enquiries.
We take steps to protect information against unauthorised access, accidental loss and misuse. This includes encryption of sensitive transmissions, access controls for staff, routine security testing and secure storage practices. Access to personal information is limited to personnel and service providers who need it to perform their roles.
We use cookies, local storage and similar technologies to support site functionality, remember preferences and deliver appropriate content. Analytics and advertising partners may place cookies to measure and improve services. You can manage cookie preferences through your browser or the site’s cookie settings.
You have rights in relation to your personal information, including the right to access copies of the data we hold about you, request correction of inaccurate data, request deletion where applicable, and object to certain processing. You may also request restriction of processing or receive a copy of your data in a standard format when portability applies.
To exercise your rights, contact our support team. We will respond to legitimate requests and may require identity verification before fulfilling requests. Some requests may be limited where we must retain data to meet legal or contractual obligations.
We share data with third parties where necessary to provide services — for example, payment processors, identity verification providers, fraud-prevention services and analytics partners. We require these parties to handle data securely and only for permitted purposes. We may also disclose information to comply with legal obligations or to protect our rights.
We may update this policy from time to time to reflect changes in practices or legal requirements. Material changes will be communicated via the account or website. Please review this page periodically to stay informed about how we handle your information.
