This page sets out the rules that govern use of the Spinch platform and explains the contractual relationship between the company and people who register for an account. By registering, depositing or otherwise using the platform you accept these terms and any additional conditions that apply to particular products, promotions or payment methods. We expect you to read and keep a copy of these terms and any updates.
Account holders must provide accurate, complete and up‑to‑date information during registration and at all times thereafter. You are responsible for keeping login credentials secure and for any activity carried out through your account. Do not disclose your password or permit others to use your account. Notify us immediately if you suspect unauthorised access.
We allow one account per person, household or legal entity unless we have agreed otherwise. We may apply account limits, including deposit, staking and withdrawal caps, or suspend an account where required for safety, compliance or risk reasons. Accounts may be restricted or closed for breach of these terms, suspected fraud, multi‑accounting, or on request for self‑exclusion.
To hold an account you must meet the eligibility criteria set out when you register, including being at least 18 years old and permitted by law to use remote gambling services where you reside. You must not be self‑excluded from gambling under any scheme you have joined.
We may require identity and address verification before you deposit, place bets or request withdrawals. Verification can include government ID, proof of address, and checks on the source of funds for larger transactions. Until verification is complete we may limit or withhold certain services.
You must use the platform lawfully and not for any fraudulent, abusive or money‑laundering activity. Prohibited conduct includes attempting to manipulate systems or game outcomes, using automated tools or bots, chargeback abuse, trading between accounts, and exploiting promotions in a way that circumvents their intended purpose. Where abuse or suspicious activity is detected we may withhold funds and take corrective action.
Promotions are subject to separate terms which form part of these conditions. Offers may carry wagering requirements, maximum bet limits while bonus funds are active, game exclusions and expiry periods. We reserve the right to refuse, withdraw or claw back promotional funds where terms are breached, where there is evidence of abuse, or where local law prohibits participation.
Payments may be made using the methods displayed in your account. Deposits are typically credited immediately; withdrawal requests are subject to verification, applicable limits and the chosen payment method. Processing times vary and may be delayed for further checks. Payment providers may apply fees or conversion charges that are outside our control. Pending withdrawals may be cancelled in line with the cashier rules.
If you have a complaint, contact customer support with full details and any supporting documents. We will acknowledge and investigate complaints and aim to resolve them promptly. Where a formal escalation is required we will outline the further steps available. Nothing in these terms affects your statutory rights as a consumer.
We may amend these terms from time to time. Material changes will be communicated by notice on the site or by email where reasonably possible. Continued use of the platform after notice of change constitutes acceptance of the updated terms. You should review these terms periodically to remain informed of any changes.
