Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact channels include live chat, email and phone, with a team ready to help with verification, payments and site access. For account or payment queries please have your registered email and ID documents to hand; this helps the team resolve matters swiftly and securely. Support is free of charge.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email; typical reply within a few hours; urgent payment queries prioritised; verification help available |
| General enquiries | [email protected] — For corporate, press and partnership queries and regulatory compliance requests |
| Affiliate enquiries | [email protected] — Partnership and commission support; sign-up details |
| Phone | +44 20 7946 0321 — Mon–Fri, 09:00–18:00; call-back service available |
| Working hours | Mon–Sun, 08:00–00:00 (extended hours; limited public holidays) |
Email is the preferred contact method for detailed requests, account issues, or matters requiring documents or written explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including account ID, screenshots and relevant dates speeds resolution and helps avoid delays. Responses are provided promptly once all necessary information is received.
Support aims to reply to enquiries promptly. Most requests are answered within one business day; simple issues are often resolved sooner. Complex cases that require additional checks (for example verification or payment investigations) may take longer depending on their nature. When a query needs more time you will be kept informed of progress and any steps required to reach a resolution.
Your feedback, suggestions or ideas are welcome—please share anything that would improve the site or games. All submissions are reviewed carefully and used to shape updates to features, promotions and support. Feedback helps improve usability and safety for all players; short comments, bug reports or enhancement ideas are all appreciated and read by the team.
