At Spinch we are committed to safer gambling and to helping players keep control of their play. Player safety is central to how we operate: we provide clear information, practical activity controls and access to specialist support so that gambling remains a controlled form of entertainment for adults only.
We promote responsible play by using proportionate risk checks, age and identity verification, and tailored account controls. Our aim is to identify signs of harm early, intervene where necessary, and make it simple for players to manage their activity without judgement.
Players can use a range of self-service tools in account settings or contact support to apply limits. These controls are designed to be straightforward and effective for short- and long-term use.
Deposit limits let players specify the maximum they can fund their account each day, week or month. Loss limits work alongside deposits to limit net losses over chosen periods. Players can increase or decrease limits, although some increases may apply a short waiting period to discourage impulsive changes.
Time limits and automatic reminders help manage session length. Account breaks and time-outs can be set for 24 hours or longer, and are enforced immediately. These measures are reversible only after the chosen break period ends.
Self-exclusion provides a longer-term option for those who need it. Players can choose to self-exclude for specified periods or permanently. During self-exclusion access to the account is blocked and we will not send promotional contact while the exclusion is in force.
Warning signs include chasing losses, spending more time or money than intended, borrowing to gamble, or neglecting personal responsibilities. If you or someone you know displays these behaviours, take action early by using the tools above or seeking professional help.
If you need specialist help, there are organisations in the UK offering confidential, free advice, counselling and practical support. These include GamCare, GambleAware and Gamblers Anonymous, as well as NHS local services. For immediate assistance with account controls contact our support team via live chat or email at [email protected].
